Product

Do I have to refrigerate maple syrup?

Yes, this is very important. Pure maple syrup is a natural product with a sugar content that isn't high enough to preserve the syrup at room temperature. Always refrigerate pure maple syrup after opening.

How do I store unopened maple syrup?

Store unopened maple syrup in a cool and dark place like your pantry. 

Does maple syrup or maple sugar have a best before date?

Yes, both maple syrup and maple sugar have a best-before date as required by the Canadian Food Inspection Agency (CFIA):

• Maple Syrup: Best before two years from the bottling date.

• Maple Sugar: Best before three years from the packaging date.

If you’d like to know the best-before date for any of our products, please email us at info(at)coswebb.ca with the product name(s) you're interested in. We’ll be happy to provide the current best-before dates for those items.

What can I do if my syrup has a moldy film on it?

The most common reason mold starts to grow on pure maple syrup is because it hasn't been properly refrigerated after opening. It's best to discard your maple syrup if mold is found.

If you feel that you have been refrigerating your syrup properly since opening, the mold could be occurring for one of these two reasons:

• from airborne molds in the fridge (if your syrup hasn't been tightly sealed); or

• because the syrup wasn't bottled at a high enough temperature.

If you are unsure of the reason as to why the mold has occurred, please make note the lot# on your bottle, the date and location of purchase, and send this information to info(at)coswebb.ca. 

Why are there white bubbles on top of my syrup?

White bubbles are air bubbles that can appear if syrup has been shaken, often during transport. The bubbles are completely safe and there is no reason for concern. The bubbles will disappear over time but it can take a while depending on how vigorously the bottles were shaken. If they bother you, you can easily skim them off.

Shipping in Canada

Rates: We offer a flat shipping fee of $15 to most addresses in Canada. Enjoy free shipping on orders over $150 - no promo code required! However, please note that the free shipping offer does not apply to the Yukon, Prince Edward Island, Nunavut, and the Northwest Territories. Our standard $15 shipping fee applies to the Yukon and Prince Edward Island, while a $35 flat rate applies to Nunavut and the Northwest Territories.

Estimated Delivery: It takes one business day to prepare your order and it typically takes 4-7 business days to arrive, depending on your address and the location we ship from. Orders are shipped from our farm in Quebec or from BC where we keep a supply of inventory. Holiday orders may have increased shipping times.

Shipping to the USA

Rates: We have a $25 CAD flat fee for shipping to addresses in the US with the exception of a $40 CAD flat rate for shipping to Alaska or Hawaii. Orders will be shipped from our farm in Quebec or from BC where we keep a supply of inventory.

Estimated Delivery: It takes one business day to prepare your order and it typically takes 4-7 business days to arrive, depending on your address and the location we ship from. Orders are shipped from our farm in Quebec or from BC where we keep a supply of inventory. Holiday orders may have increased shipping times.

Taxes & Duties: Taxes and duties may be charged at the time of delivery, depending on the state the order is shipped to.

Shipping Internationally

While we’re unable to ship directly to international destinations, our products are available through trusted wholesalers and retailers in the following countries. Please feel free to reach out to them directly for inquiries or orders:

• Australia: for retail & wholesale orders please contact Woodsmoke Gourmet

• South Korea: for retail orders please contact Organic Mart

• Singapore: for retail orders please contact Bottles & Bottles

• Switzerland/Europe: for retail & wholesale orders contact Wine Attraction

• United Arab Emirates: for all orders please contact Farm Shop

• United Kingdom: Follow Artisan Food Club to find out which shops are carrying Cosman & Webb.

Will I be able to track my shipment?

Yes, a tracking number will be provided to you when your order is shipped. Orders are typically shipped 1-2 business days after payment has been received.  

Can I send Cosman & Webb maple product(s) as gifts?

Yes! Add our gift wrapping option to your shopping cart and you will be prompted to fill out a form to personalize your gift. Our gift wrapping option costs $5.75 (includes tax) and includes:

• Your choice of greeting card:
  - Winter scene, card message: Peace On Earth
  - Breakfast table scene, blank inside

• Your selection of syrup(s) and or sugar, beautifully wrapped in tissue, natural paper and grass ribbon.

• Sent in an unmarked parcel on the date of your choice